I just got off a chat with Amazon asking for OnTrac to be removed from the shipping options for me. This is the 2nd time in two weeks that OnTrac has had a package marked as delivered, but it's nowhere to be seen. OnTrac Ground Service - Next-day and 2-day delivery by end of business day; Saturday delivery by prior arrangement, call 800.334.5000. Join the 119 people who’ve already reviewed OnTrac. The box was Damp, had been there all night! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible delivery - Impossible to reach on phone. Ontrack just delivered a package of vitamins to me. As for Sat delivery - depends on the shipping method "delivery times? Dont trust Ontrac. Love the Zone You Ship. Since this is the 4th one, I don't even know if it will be re-shipped. Two different online vendors I order from use Ontrac as their delivery service. It's inconvenient and makes me rethink about buying from you again. ontrac.com The company was founded in California in 1991 as California Overnight and was formed from acquisitions of several small Canadian and American courier companies [3] and expanded [4] to seven additional states: Arizona , Nevada , Oregon , Washington , Utah , Colorado and Idaho . I do not know which is worse, OnTrac or Rocky Mountain ATV that continues to use them. The ceo and staff doesent know how to respond in a timely manner when problems is escalated. Post them here. My order was from Bed Bath and Beyond. The company I ordered from did. Cookies help us deliver our Services. 416 reviews of OnTrac "If I could not give them 1 star, I would. We live in the country. The recent delivery contents, bags, were torn, evidence of mishandling. Before I could confront the driver about it, they were already speeding away. When I called they said oh it’s lost you need to contact the vendor. To companies using OnTrac out there, please NO MORE! They have a rich history of service—it's the foundation of their commitment to their customers.OnTrac is the leader in Ironically it is always my large purchases that do not get delivered. I "supposedly" had a package delivered when none was actually delivered. With OnTrac, consumers notice a reduction in both transit time and shipping expenses. These people do not care for your package at all. OnTrac is the premier regional package delivery company in California, Arizona, Nevada, Oregon, Washington, Utah, and Colorado. I call from 8:00am until 4:30 p.m. and talk to 4 people. I was home all day the it was so called delivered and no one showed up at my door step. Regional parcel carriers give you the next-day delivery edge! The delivery will be rescheduled for the next business day. We’re in this together! Update pending. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. What made you choose ontrac over similar businesses? Every attempt to contact customer service to tell them my packages are NOT there and WHERE are they? Unfortunately this is my first second or third time having to deal with this so-called delivery company. I've had bad experiences with them about 3 times this last year. do you pick up delivered packages that are not opened and return to sender? Small-package shippers choose OnTrac because they can speed up ground delivery without the added cost of express shipping. New comments cannot be posted and votes cannot be cast. Can't talk to anyone and it shows delayed everyday with sunny skies. Checked my address on Google Maps and its correct. 11/19/2020. Sunrise Service - Delivered by 10:30am; Saturday delivery by 2pm. After 8pm, someone had added that it was out for delivery at 8:40, a minute before it was supposedly received at the package facility and then delivered at 1:42 pm. We have a front gate opening onto cement sidewalk a short distance to a 3 step porch at the front door. Well ontrac came through. November 24th, 2020. Hi , can you send my package to a drop box instead ? Just got my frozen food delivered from TIller & Hatch. 00 in tools from Home Depot but forgot to ask who they use for delivery. I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. I didn't choose it. They drop the pkg off wherever they feel like it. OnTrac has supported the digitalisation of the rail industry for 10 years, supplying software that transforms rail safety, boosts productivity and keeps our customers in … About OnTrac . West Coast regional parcel delivery company OnTrac will impose peak-season holiday delivery surcharges for the first time in its 29-year history, a move that puts additional cost pressure on large parcel shippers already facing major surcharge hikes from FedEx Corp. (NYSE:FDX) and UPS Inc., (NYSE:UPS) as well as less expensive levies from the U.S. I have had packages pilfered, then delivered with a rock in place of the ordered item. Now, as it appears Amazon is OnTrac’s bff, how do we lie to Amazon and tell them what concrete steps we are going to take with the local lying cheatin’ scumbag OnTrac rep to make this all fairies and butterflies again?. If you want a package to be lost, pilfered, damaged, delayed – or some combination of those – send it via OnTrac. Offering both ground and overnight delivery at Ground rates to more than 60 million consumers. This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! Later, Ontrac tracking said that my package had been re-routed and delivered--again false--listing only the city and not the street address where the alleged delivery had taken place. Save time and money when shipping with OnTrac. OnTrac Shipping Company. Clearly, they don't care about who they hire or the customers they serve. Every time I make a purchase and I find out that OnTrac will be handling my package I get nervous. Would be nice if merchants had an option at checkout to pick who they want their parcels and packages delivered by, or better yet just a single option to prohibit Ontrac from being the carrier, literally anybody else would be better than ontrac, I would even accept delivery on horseback then to deal with these idiots ever again. They promised 2-day delivery. Please see photos Oh well. Ontrac needs to be shut down because they have more negative then positive! This company needs to be shut down. Have any complaints about OnTrac? They also refuse to put the package inside my gate. 00 in tools from Home Depot but forgot to ask who they use for delivery. Shipments that sit in the local distribution center for days. With nearly every ontrac delivery I have to contact the company I ordered from, usually Walmart, and get a refund because ontrac drivers throw my packages down and damage or break my orders. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. This morning when I walked outside with my dogs I saw a box on the ground about. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. By using our Services or clicking I agree, you agree to our use of cookies. What can we say about OnTrac – we’ve come a long way in what feels like a very short decade! I don't understand how this company is still running. As you can see in the photograph they ordered an item for next day shipping it's now been close to a week, I've notified the company Via email and phone, and not so much as a response. I've been there and done that. SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". Almost 50% of packages surveyed by The Colography Group, Inc. stay within Zone 2 and about 74% within Zone 4. Hello, Based on the complaint received by the customer, I have addressed Mr [redacted] concerns with the local delivery facility Our records indicate that our driver had Mr [redacted] shipment out for delivery on June 17, 2015, but was at the wrong location when the shipment was scanned as attempted The shipment did go back out for delivery the following business … This never happened. All of this lately because I am sick and tired of OnTrac screwing up my deliveries. Absolutely the worst parcel delivery service in the known universe, One star because negative stars not an option, Package was tossed so hard, it sounded like an explosion, Package never received but said it was delivered. ONTRAC is the WORST DELIVERY COMPANY. Packages damaged. OnTrac is the company anyone would be looking for when looking to employ package delivery services in various states in the United States. It says it was delivered no knock on the door or anything like come on! BBB accredited since 12/16/1999. If there was a way to refuse them from delivering to me I would do it in a heartbeat. This company has not once delivered my meals on the agreed upon date in my area. My first package was delivered after I was lucky enough to get a call back from customer service, the second pictured below has been getting "delayed" every single day. Menu & Reservations Make Reservations . are we being ignored afterall you got our accounts? I've filled out their online form twice with no response. Just last week they failed to deliver a package and I've noticed a trend, they mark the deliveries as delivered and the packages never arrived. The local delivery driver has had my package, on his truck since May 4, with no delivery attempts or updates. I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. A recipient at the delivery address has refused the package. Currently, my husband and I are living in a secured building which requires most of our packages to be delivered to the … It's like there workers are in a rush. Photo indicates it's out for delivery on November 15 it is now November 16 7:45 PM such a bogus delivery company needs to be absorbed and abolished. Could of literally walked it to me by now. Today is Thursday. Tell them what they want to hear. Learn about OnTrac culture, salaries, benefits, work-life balance, management, job security, and more. I'm disabled and having wheel out pushing the packages that are in front of the gate at the street makes for a dangerous situation for me. To find more information about reviews and trust on Sitejabber.com please visit. The WORST DELIVERY SERVICE EVER DO NOT TRUST THEM IF YOUR SHIPMENT SAYS IT HAS BEEN DELAYED THAT MEANS THEIR WORKERS STOLE IT, obviously no discipline and just a huge headache for us customers who spend our hard earned money to have our items safely transported, this business should be closed down immediately and all they can say is sorry? This has got to be the worst shipping company ever with non-existent customer service. In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered. Wasn’t there. China Post Parcel. I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. Tip for consumers:great site to read other peoples experiences. I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. The reasons given range from "no such address" (every other delivery service has no problem finding our house), to "delayed at warehouse" to "item lost". I just ordered next day items from Walmart, they used Ontrac bad move, next day turned into next week, every day for 6 days it would say out for delivery, then at 6 pm every day, it would say delayed, I contacted Walmart and they refunded my money but so much hassle dealing with ontrac. OnTrac is the faster, more affordable alternative to the National Carriers' Ground service. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! • Same/Next Day Delivery service in Singapore • Affordable rates • Packages, cakes, desserts, food & beverages delivery service COVID update: OnTrac has updated their hours and services. We provide an affordable logistics network that speeds up ground delivery so companies can delight shoppers with world-class service and save money on shipping. All the people were great and tried to help but no-one in the eugene facility would return any call or email. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They don't even bring it to my front door EVER! 12/30/2020 Alex G. Alex G. This company doesn't deserve a star. Worst delivery company EVER! Poor Service. Most people don't have cell service where I live so I think they probably got lost and didn't check my mailbox for the address. Website (800) 334-5000. Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. OnTrac Vice President Mark Magill shared the cost and transit time benefits of using multiple companies for shipping. I looked up and down the street and there was no delivery vehicle either. The first delivery was left on top of my mailbox, the second at the end of my driveway a quarter mile from my gate.It didn't take long for the bad memories of OnTrac to come back, UPS and FedEx have no problem handing packages directly to me. 16 reviews of OnTrac "Eveytime some company uses OnTrac to ship my package something happens. I just had a package today that says delivered and low and behold I don't have it I have no clue where they left it. I'll wait a few days for this one to show up, but in the meantime NewEgg was able to mark orders as "Do not use OnTrac". Take your business elsewhere because obviously these guys don't care. Refuse to follow delivery instructions. Worst delivery service ever In a weeks time Ontrac has managed to lose two different packages. I was outside doing my lawn when I received the "DELIVERED" notification and there was no sign of vans or trucks in the area. Recently, I purchased $1000. It's either late or doesn't come at all. I've had nothing but nightmares when it comes to OnTrac. ... Not only was I told my package "delivered" they lied about the "delivery date"! I am on the phone right now waiting on hold for 1hr 10 minutes so far. Sunrise Gold Service - Delivered by 8am; Saturday delivery by 12pm. Rude to disabled. Products used:Product is irrelevant to the situation. Now it's happened again w/ NewEgg. I purchased... Read more. I contacted the seller (Amazon) and was told this is a known problem, and that I should wait a few days for them to deliver. A third of shoppers said they most often choose to pay a fee for faster delivery. This is about the a shipping company. OnTrac Tracking. It is remarkable how incompetent this company is! OnTrac is the most inconvenient delivery company I have ever dealt with. They do not deserve it. At least it seems that you can have that option with Newegg? OnTrac has a consumer rating of 1.11 stars from 372 reviews indicating that most customers are generally dissatisfied with their purchases. How this company was able to snag meal delivery service, all of them, for my area baffles me. So far four times. See BBB rating, reviews, complaints, & more. Ship with OnTrac Origin: United States OnTrac Shipping Options Postal … When it didn't arrive, I checked the Ontrac tracking. Why aren't they being investigated? These were in glass bottles and only protected by a Little inflated plastic bag. Stay safe with our COVID-19 guide. Your experience can help others make better choices. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. I tried calling their phone number and there was no option to TALK to anyone. I have issues with this company any time they're used as the shipper. Learn how to stay safe during COVID-19 in our new guide: I have had now four packages that have not been delivered to my address from this company and I have had to contact Ulta and have them re-shipped. OnTrac lied about delivery again. Lucky for them it did not break. Press question mark to learn the rest of the keyboard shortcuts. The package never left the building. This is unacceptable. Delivery Service (2) 10. We will hold the package at the local facility and will contact the shipper for instructions. Im pissed. Worst shipping service ever" YEARS IN BUSINESS. With a committed delivery date of 11/19, it's still not here (see pic). Delayed. Out of the 4 times packages have come with ontrac, there hasn't been one time that the delivery man is able to leave it at the door. I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. They said the same thing to me, but they claim they have a GPS system which verifies if it is delivered within 0.3 miles. 16 Reviews (800) 334-5000 Website. Recently, I purchased $1000. Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. It is one of the leading companies that offer package delivery overnight in the various United States region including Washington, Idaho, Oregon, California, Arizona, Colorado, Nevada and Utah. Consumers complaining about OnTrac most frequently mention customer service, business day and front door problems. News flash I've been the only one contacting they won't even send an email or call you back. Called them and spoke with what sounded like the same guys 3 times who said my package was lost. Wrong delivery status. Delivery Service in Chandler, AZ. And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on! Every day the status says it will be delivered only to be rescheduled. Ontrac lied about delivery. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The local OnTrac delivery provider has experienced a delay. I wonder if I will get it before the weekend. OnTrac at Home Delivery World. I then got an update at 11pm saying it was delivered at 2:30pm. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you! OnTrac has nearly paid for my next year of Prime though so I can't really be mad about that... CSR told me they can't block a carrier form delivering to me. Marked them as delivered and packages were not delivered. Worst company reviews I have ever seen. Is ignored except today I got an email telling me to contact the sender(?) We use cookies for analytics, personalization, and ads. It's very unfortunate I will no longer be able to use meal services. Write a POA about how you are going to work closely and diligently with the good folks at OnTrac … All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. It's funny you mentioned Newegg, since lately I've been considering closing my Amazon account (after using them for years and years) and switching all of my online purchases to Newegg. What is sorry going to do how about you go find my package! Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. Other Carriers. There was white frost on the rooftops. I would not recommend or use Ontrac when shipping or ordering a package! If anyone knows the steps or who to contact to get this company investigated then let me know. Their customer service is no help either! An Ebay seller shipped my order via Ontrac. Products used:No product - this is a complaint about the shipper. OnTrac 3665 NW 32nd Ave Vancouver WA 98660. Last week our Director of Business Operations, Mark Magill, spoke at the Council of Supply Chain Management, where more than 3,000 professionals in logistics and supply chain management met at the Annual Global Conference to learn how to cut supply chain costs, network with colleagues from all over the … I went to the front door immediately to retrieve it. This is the second time ontrac has delivered my packages to another house. Combine the power of OnTrac shipping with Easyship's label generation, rates calculation, and shipping automations for domestic and international delivery services. Not even that, he hasn't even enter my apartment complex. Got a notification this morning that my package was “delivered”. You can track other carriers on our website, e.g. Read the press release. I tried calling Ontrac and I was just waiting on hold, haven't even talked to anyone yet, for over 15 minutes. Gain trust and grow your business with customer reviews. 59 reviews from OnTrac employees about working as a Delivery Driver at OnTrac. 8 ft from our 6 ft fence. Looks like you're using new Reddit on an old browser. They are the absolute worst and Its beyond me how they are still in business. Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. On more than one occasion I've had them claim to deliver my items when they really haven't. Worst shipping company I have ever experienced. Idk if they're stealing stuff or what. My package was suppose to arrive since Wednesday it's now Friday 6pm and nothing has arrived and in my notifications it says I'm getting it at the end of the day and nothing. COVID update: OnTrac has updated their hours and services. More furious! This time they delivered my packages to my neighbours (who end up keeping them) and Amazon doesn't seem to give you the option not to use OnTrac as a carrier. We’re one of the fastest growing technology companies in Europe, with an award-winning product suite that has seen us become one of the rail industry’s most trusted software partners.. With offices in both Newcastle and London, we are a company that is, without a doubt, empowered … Messages saying that the package has being delivered AT THE FRONT DOOR are never true. 53 reviews from Ontrac Delivery employees about Ontrac Delivery culture, salaries, benefits, work-life balance, management, job security, and more. Shame on them. I'm furious! 2 talking about this. I live in eugene and asked if i could go pick it up they said no. It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. I doubt I will ever get the package. Tip for consumers:Don’t use ontrac there workers and there customers service is horrible, Products used:I didn’t even get to use my products I never got them. Delivered in less than 48 hours to my door... maybe I got lucky but I just wanted to write this so other people don't freak out or get worried like I did... Any delivery company that is hit-or-miss generally misses on the first attempt. We have a tracking tool for you to track your OnTrac package anywhere across the world among many other courier services. Choose other Companies even its Expensive Because Ontrac have a High Amount of Package Lost While transit Cases.. Surprise. OnTrac Shipping - On Time for Less in CA, AZ, NV, OR, WA, UT, CO & ID Paid for two day shipping it's been like 4 days OnTrac is not on it with delivering things on time or even delivering it to you, my spouse got her package stolen from one of your poor employees how we know because they were caught and there was cases about them. 1800 W Fourth Plain Blvd Ste 101a. Had to fight for that info because they wont call back or email. The CS Rep on the phone also told me that I wasn't the only one that called today requesting the same thing. TL;DR: OnTrac still sucks, and your shipper probably knows, but call your shipper anyway and tell them not to use OnTrac to deliver to you. Vancouver, WA 98660. OnTrac ranks 214th among Shipping sites. I wish they would just give a more accurate date on when it will be delivered and go with that instead of updating the delivery to say it will be delivered "today" to no avail.