SO WHERE THE HELL is my package it's now the 2nd of January and all they can say is "let me go check we will contact you back". Called them and spoke with what sounded like the same guys 3 times who said my package was lost. I've been there and done that. Dont trust Ontrac. What can we say about OnTrac – we’ve come a long way in what feels like a very short decade! 16 reviews of OnTrac "Eveytime some company uses OnTrac to ship my package something happens. I am still waiting for my order. The local OnTrac delivery provider has experienced a delay. I've filled out their online form twice with no response. They are the absolute worst and Its beyond me how they are still in business. There was white frost on the rooftops. Post them here. OnTrac Shipping - On Time for Less in CA, AZ, NV, OR, WA, UT, CO & ID We have a tracking tool for you to track your OnTrac package anywhere across the world among many other courier services. Are there other similar companies to ontrac that are less expensive or better? Ontrac did not miss.. For 7 days the item tracking info said delayed then the last 3 days there has been no update at all. OnTrac at Home Delivery World. OnTrac is the company anyone would be looking for when looking to employ package delivery services in various states in the United States. This is about the a shipping company. are we being ignored afterall you got our accounts? Tell them what they want to hear. At least it seems that you can have that option with Newegg? I know they threw it, because I heard a box slam onto my bench, right outside our apartment's entrance door. Clearly, they don't care about who they hire or the customers they serve. Well ontrac came through. Could of literally walked it to me by now. They don't even bring it to my front door EVER! ONTRAC is the WORST DELIVERY COMPANY. Not even that, he hasn't even enter my apartment complex. The CS Rep on the phone also told me that I wasn't the only one that called today requesting the same thing. Ontrac lied about delivery. Offering both ground and overnight delivery at Ground rates to more than 60 million consumers. Every attempt to contact customer service to tell them my packages are NOT there and WHERE are they? Shipments that sit in the local distribution center for days. OnTrac Vice President Mark Magill shared the cost and transit time benefits of using multiple companies for shipping. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Every time I make a purchase and I find out that OnTrac will be handling my package I get nervous. I "supposedly" had a package delivered when none was actually delivered. TL;DR: OnTrac still sucks, and your shipper probably knows, but call your shipper anyway and tell them not to use OnTrac to deliver to you. It's very unfortunate I will no longer be able to use meal services. Join the 119 people who’ve already reviewed OnTrac. Surprise. OnTrac is the faster, more affordable alternative to the National Carriers' Ground service. Worst shipping service ever" New comments cannot be posted and votes cannot be cast. The company I ordered from did. Drop in my driveway where it sits in the soaking rain! I wonder if I will get it before the weekend. Most people don't have cell service where I live so I think they probably got lost and didn't check my mailbox for the address. 2 talking about this. For businesses that use Ontrac because it may be cheaper; there is a reason why and shame on you! OnTrac, a regional package delivery company, offers overnight delivery at ground rates to 60 million consumers in CA, AZ, NV, OR, WA, UT, CO & ID. We live in the country. Products used:No product - this is a complaint about the shipper. Have any complaints about OnTrac? Worst shipping company I have ever experienced. A third of shoppers said they most often choose to pay a fee for faster delivery. Hi , can you send my package to a drop box instead ? You can track other carriers on our website, e.g. OnTrac said, initially, would… I then got an update at 11pm saying it was delivered at 2:30pm. I contacted NewEgg and was also told that OnTrac lying is a KNOWN ISSUE. The delivery will be rescheduled for the next business day. We will hold the package at the local facility and will contact the shipper for instructions. All they do is steal your money and yes I mean steal, I paid for 3 day shipping and the website said it was out for delivery at 5pm but nothing came in. West Coast regional parcel delivery company OnTrac will impose peak-season holiday delivery surcharges for the first time in its 29-year history, a move that puts additional cost pressure on large parcel shippers already facing major surcharge hikes from FedEx Corp. (NYSE:FDX) and UPS Inc., (NYSE:UPS) as well as less expensive levies from the U.S. This is unacceptable. I have had two deliveries delayed for more than 7 days ordering items just days apart from each other from two separate addresses. Unfortunately this is my first second or third time having to deal with this so-called delivery company. Out of the 4 times packages have come with ontrac, there hasn't been one time that the delivery man is able to leave it at the door. It's either late or doesn't come at all. OnTrac is the premier regional package delivery company in California, Arizona, Nevada, Oregon, Washington, Utah, and Colorado. I went to the front door immediately to retrieve it. Im pissed. The WORST DELIVERY SERVICE EVER DO NOT TRUST THEM IF YOUR SHIPMENT SAYS IT HAS BEEN DELAYED THAT MEANS THEIR WORKERS STOLE IT, obviously no discipline and just a huge headache for us customers who spend our hard earned money to have our items safely transported, this business should be closed down immediately and all they can say is sorry? 1800 W Fourth Plain Blvd Ste 101a. I emailed them and called them and all they were able to say was that it shows that the driver did deliver it. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. And my packages aren't cheap and it seems like they are getting delivered anymore I don't even want to order from the website that has ontrac as there carrier because of this like come on! On more than one occasion I've had them claim to deliver my items when they really haven't. They drop the pkg off wherever they feel like it. We have a front gate opening onto cement sidewalk a short distance to a 3 step porch at the front door. My UPS and Fedex deliveries have been more accurate in telling you the customer when items will be delivered and while it may take longer than expected, at least it is accurate. With a committed delivery date of 11/19, it's still not here (see pic). Almost 50% of packages surveyed by The Colography Group, Inc. stay within Zone 2 and about 74% within Zone 4. Opened the package, one of the bags bottom exploded - most likely from the delivery driver throwing the box. It's like there workers are in a rush. Im pissed off and don't recommend anyone using their services.! I didn't choose to use this joke of a company, I ordered a meal kit service and I'll be cancelling that service since they don't have enough sense to partner with a decent delivery company. OnTrac Tracking. 16 Reviews (800) 334-5000 Website. I'm furious! November 24th, 2020. OnTrac Ground Service - Next-day and 2-day delivery by end of business day; Saturday delivery by prior arrangement, call 800.334.5000. Ironically it is always my large purchases that do not get delivered. Update pending. They promised 2-day delivery. We use cookies for analytics, personalization, and ads. Two different online vendors I order from use Ontrac as their delivery service. This time they delivered my packages to my neighbours (who end up keeping them) and Amazon doesn't seem to give you the option not to use OnTrac as a carrier. Last week our Director of Business Operations, Mark Magill, spoke at the Council of Supply Chain Management, where more than 3,000 professionals in logistics and supply chain management met at the Annual Global Conference to learn how to cut supply chain costs, network with colleagues from all over the … Shame on them. In addition they seem incapable of delivering until after 9 PM at night. Out of three packages they marked "delivered to front door" which is impossible because I live in a security building- one actually was there, and the contents were completely destroyed. I just got off a chat with Amazon asking for OnTrac to be removed from the shipping options for me. See BBB rating, reviews, complaints, & more. Now, as it appears Amazon is OnTrac’s bff, how do we lie to Amazon and tell them what concrete steps we are going to take with the local lying cheatin’ scumbag OnTrac rep to make this all fairies and butterflies again?. do you pick up delivered packages that are not opened and return to sender? Photo indicates it's out for delivery on November 15 it is now November 16 7:45 PM such a bogus delivery company needs to be absorbed and abolished. I would not recommend or use Ontrac when shipping or ordering a package! Sunrise Service - Delivered by 10:30am; Saturday delivery by 2pm. Worst company reviews I have ever seen. I am on the phone right now waiting on hold for 1hr 10 minutes so far. These people do not care for your package at all. I do not know which is worse, OnTrac or Rocky Mountain ATV that continues to use them. I've had nothing but nightmares when it comes to OnTrac. 00 in tools from Home Depot but forgot to ask who they use for delivery. With nearly every ontrac delivery I have to contact the company I ordered from, usually Walmart, and get a refund because ontrac drivers throw my packages down and damage or break my orders. I doubt I will ever get the package. In that same study, 48% of online shoppers said they are not willing to wait more than 5 days for packages to be delivered. Website (800) 334-5000. When it didn't arrive, I checked the Ontrac tracking. A recipient at the delivery address has refused the package. Of the eight separate orders I have placed over the last two months, Ontrac has not succeeded in delivering a single item. OnTrac Shipping Company. I have had now four packages that have not been delivered to my address from this company and I have had to contact Ulta and have them re-shipped. I just had a package today that says delivered and low and behold I don't have it I have no clue where they left it. They've done this to me many times before, but I was fortunate enough not to have to interact with them for a while. It is remarkable how incompetent this company is! I have a Small chain link gate in my front yard and instead of opening the gate and put it on my porch they just tossed it over the gate onto the cement! It says it was delivered no knock on the door or anything like come on! I've had bad experiences with them about 3 times this last year. OnTrac has a consumer rating of 1.11 stars from 372 reviews indicating that most customers are generally dissatisfied with their purchases. YEARS IN BUSINESS. We’re in this together! Then I tried to call the company on the phone number that was provided on the package and you can't get through to a person. I didn't choose it. With OnTrac, consumers notice a reduction in both transit time and shipping expenses. Ontrack just delivered a package of vitamins to me. Is ignored except today I got an email telling me to contact the sender(?) Just got my frozen food delivered from TIller & Hatch. 11/19/2020. I call from 8:00am until 4:30 p.m. and talk to 4 people. Small-package shippers choose OnTrac because they can speed up ground delivery without the added cost of express shipping. Looks like you're using new Reddit on an old browser. Press question mark to learn the rest of the keyboard shortcuts. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. This never happened. Currently, my husband and I are living in a secured building which requires most of our packages to be delivered to the … Checked my address on Google Maps and its correct. About OnTrac . It said that I had "refused delivery," which was false, and that the package had been returned to their distribution center. Just last week they failed to deliver a package and I've noticed a trend, they mark the deliveries as delivered and the packages never arrived. All the people were great and tried to help but no-one in the eugene facility would return any call or email. Delivery Service (2) 10. Love the Zone You Ship. OnTrac has nearly paid for my next year of Prime though so I can't really be mad about that... CSR told me they can't block a carrier form delivering to me. But, citing Ontrac's "proof of delivery," Ebay and the seller refused to help me. Consumers complaining about OnTrac most frequently mention customer service, business day and front door problems. EVERY SINGLE time. Other Carriers. 00 in tools from Home Depot but forgot to ask who they use for delivery. Regional parcel carriers give you the next-day delivery edge! I contacted the seller (Amazon) and was told this is a known problem, and that I should wait a few days for them to deliver. The box was Damp, had been there all night! My first package was delivered after I was lucky enough to get a call back from customer service, the second pictured below has been getting "delayed" every single day. The package never left the building. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible delivery - Impossible to reach on phone. They do not deserve it. It's funny you mentioned Newegg, since lately I've been considering closing my Amazon account (after using them for years and years) and switching all of my online purchases to Newegg. Take your business elsewhere because obviously these guys don't care. Learn how to stay safe during COVID-19 in our new guide: Since this is the 4th one, I don't even know if it will be re-shipped. I have had packages pilfered, then delivered with a rock in place of the ordered item. Got a notification this morning that my package was “delivered”. To find more information about reviews and trust on Sitejabber.com please visit. Before I could confront the driver about it, they were already speeding away. All of this lately because I am sick and tired of OnTrac screwing up my deliveries. I live in eugene and asked if i could go pick it up they said no. Delayed. Now it's happened again w/ NewEgg. OnTrac is the most inconvenient delivery company I have ever dealt with. Can't talk to anyone and it shows delayed everyday with sunny skies. What is sorry going to do how about you go find my package! As you can see in the photograph they ordered an item for next day shipping it's now been close to a week, I've notified the company Via email and phone, and not so much as a response. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! My package was suppose to arrive since Wednesday it's now Friday 6pm and nothing has arrived and in my notifications it says I'm getting it at the end of the day and nothing. Write a POA about how you are going to work closely and diligently with the good folks at OnTrac … Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Worst delivery service ever In a weeks time Ontrac has managed to lose two different packages. Why aren't they being investigated? This is the 2nd time in two weeks that OnTrac has had a package marked as delivered, but it's nowhere to be seen. I don't understand how this company is still running. Every day the status says it will be delivered only to be rescheduled. Packages damaged. I waited 3 extra days to see if possibly it would show up after speaking to all my neighbors. • Same/Next Day Delivery service in Singapore • Affordable rates • Packages, cakes, desserts, food & beverages delivery service How this company was able to snag meal delivery service, all of them, for my area baffles me. Postal … An Ebay seller shipped my order via Ontrac. If there was a way to refuse them from delivering to me I would do it in a heartbeat. I tried calling their phone number and there was no option to TALK to anyone. Save time and money when shipping with OnTrac. Gain trust and grow your business with customer reviews. Ship with OnTrac Origin: United States OnTrac Shipping Options Tip for consumers:Don’t use ontrac there workers and there customers service is horrible, Products used:I didn’t even get to use my products I never got them. Cookies help us deliver our Services. I can't even get my refund with the vendor either. If anyone knows the steps or who to contact to get this company investigated then let me know. Just lie to them. To companies using OnTrac out there, please NO MORE! Had to fight for that info because they wont call back or email. This is the second time ontrac has delivered my packages to another house. Wrong delivery status. They have a rich history of service—it's the foundation of their commitment to their customers.OnTrac is the leader in After 8pm, someone had added that it was out for delivery at 8:40, a minute before it was supposedly received at the package facility and then delivered at 1:42 pm. I was home all day the it was so called delivered and no one showed up at my door step. 59 reviews from OnTrac employees about working as a Delivery Driver at OnTrac. 8 ft from our 6 ft fence. If you want a package to be lost, pilfered, damaged, delayed – or some combination of those – send it via OnTrac. The ceo and staff doesent know how to respond in a timely manner when problems is escalated. Poor Service. The local delivery driver has had my package, on his truck since May 4, with no delivery attempts or updates. Absolutely the worst parcel delivery service in the known universe, One star because negative stars not an option, Package was tossed so hard, it sounded like an explosion, Package never received but said it was delivered. My order was from Bed Bath and Beyond. ontrac.com The company was founded in California in 1991 as California Overnight and was formed from acquisitions of several small Canadian and American courier companies [3] and expanded [4] to seven additional states: Arizona , Nevada , Oregon , Washington , Utah , Colorado and Idaho . Since this was supposed to be 1 day delivery, I was able to get them to refund the order. I just ordered next day items from Walmart, they used Ontrac bad move, next day turned into next week, every day for 6 days it would say out for delivery, then at 6 pm every day, it would say delayed, I contacted Walmart and they refunded my money but so much hassle dealing with ontrac. I was outside doing my lawn when I received the "DELIVERED" notification and there was no sign of vans or trucks in the area. 53 reviews from Ontrac Delivery employees about Ontrac Delivery culture, salaries, benefits, work-life balance, management, job security, and more. Sunrise Gold Service - Delivered by 8am; Saturday delivery by 12pm. This is the 2nd time in two weeks that OnTrac has had a package marked as delivered, but it's nowhere to be seen. Oh well. This has got to be the worst shipping company ever with non-existent customer service. Stay safe with our COVID-19 guide. For all I know, their gig-worker driver could have dumped the package in a bush, claimed "delivery," and collected his fee. Tip for consumers:great site to read other peoples experiences. Never has a package been appropriately delivered to my address by OnTrac, I have harassed Amazon into putting them at the bottom of my queue. Rude to disabled. Menu & Reservations Make Reservations . Hello, Based on the complaint received by the customer, I have addressed Mr [redacted] concerns with the local delivery facility Our records indicate that our driver had Mr [redacted] shipment out for delivery on June 17, 2015, but was at the wrong location when the shipment was scanned as attempted The shipment did go back out for delivery the following business … OnTrac lied about delivery again. So you wait a whole day for nothing... As this is the season of giving and porch thieves, I try to be home as much as I can to receive deliveries. 12/30/2020 Alex G. Alex G. This company doesn't deserve a star. Today is Thursday. I tried calling Ontrac and I was just waiting on hold, haven't even talked to anyone yet, for over 15 minutes. Why would any delivery company leave packages outside an apartment complex entrance for anyone to take when the call box is right in front of them? Idk if they're stealing stuff or what. Would be nice if merchants had an option at checkout to pick who they want their parcels and packages delivered by, or better yet just a single option to prohibit Ontrac from being the carrier, literally anybody else would be better than ontrac, I would even accept delivery on horseback then to deal with these idiots ever again. Recently, I purchased $1000. Delivery Service in Chandler, AZ. This business is the laziest most unreliable ‘service' over and over again, not just once or twice, ALWAYS! They said the same thing to me, but they claim they have a GPS system which verifies if it is delivered within 0.3 miles. The recent delivery contents, bags, were torn, evidence of mishandling. Please see photos And apparently lost. I wish they would just give a more accurate date on when it will be delivered and go with that instead of updating the delivery to say it will be delivered "today" to no avail. OnTrac 3665 NW 32nd Ave Vancouver WA 98660. More furious! I have left explicit instructions (unnecessary with other delivery services) and called their customer service line multiple times with instructions and complaints. Their customer service is no help either! Combine the power of OnTrac shipping with Easyship's label generation, rates calculation, and shipping automations for domestic and international delivery services. No drop box. Recently, I purchased $1000. Refuse to follow delivery instructions. We’re one of the fastest growing technology companies in Europe, with an award-winning product suite that has seen us become one of the rail industry’s most trusted software partners.. With offices in both Newcastle and London, we are a company that is, without a doubt, empowered … Worst delivery company EVER! Messages saying that the package has being delivered AT THE FRONT DOOR are never true. We’re in this together! Wasn’t there. COVID update: OnTrac has updated their hours and services. I have issues with this company any time they're used as the shipper. I had one item say delivered the drive magically came back the next day and actually delivered it. Lucky for them it did not break. I looked up and down the street and there was no delivery vehicle either. This company needs to be shut down. OnTrac has supported the digitalisation of the rail industry for 10 years, supplying software that transforms rail safety, boosts productivity and keeps our customers in … When I called they said oh it’s lost you need to contact the vendor. 416 reviews of OnTrac "If I could not give them 1 star, I would. Marked them as delivered and packages were not delivered. These were in glass bottles and only protected by a Little inflated plastic bag. BBB accredited since 12/16/1999. Read the press release. As for Sat delivery - depends on the shipping method "delivery times? I'll wait a few days for this one to show up, but in the meantime NewEgg was able to mark orders as "Do not use OnTrac". Products used:Product is irrelevant to the situation. Paid for two day shipping it's been like 4 days OnTrac is not on it with delivering things on time or even delivering it to you, my spouse got her package stolen from one of your poor employees how we know because they were caught and there was cases about them.